Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

When you use Channel 19, you may provide:

Account information

• Email address
• Username / display name
• Password (stored securely and hashed)

Subscription & billing information

• Subscription status and plan
• Payment metadata (payments are processed by third-party providers; we do not store full credit card numbers)

Support communications

• Messages you send to us via email, Discord, or support forms

1.2 Information Collected Automatically

When you use the Service, we may automatically collect:

Device & technical data

• IP address
• Device type and operating system
• App version
• Crash logs and diagnostic data

Usage data

• Channel usage (e.g., which CB channels you connect to)
• Connection timestamps
• Session duration
• Feature usage metrics

1.3 Voice Data

Channel 19 is a live voice communication service.

• Voice audio is transmitted in real time
• We do not record CB conversations by default
• Voice data exists temporarily in memory for the purpose of real-time transmission only
• Optional recording features may be introduced in the future for moderation or private server owners. If enabled, this policy will be updated and users will be notified.

1.4 Location Information

Channel 19 handles two different kinds of location, and treats them differently.

In-game position (American Truck Simulator / Euro Truck Simulator 2)

When you use Channel 19 with a supported game, the game reports your in-game truck's position and heading. This is a position inside the game world — not your physical location. We use it to:

• Place your truck on the dashboard map, where other signed-in users can see it
• Decide who can hear you on proximity-based CB channels

Your device's real-world location (optional, off by default)

The web and mobile clients can use your device's location so that drivers near you hear you more loudly, the way a real CB radio behaves. This is off unless you turn it on, and you can turn it off at any time. When you enable it:

• Your location is rounded to roughly one square mile before it leaves your device. We do not receive, and cannot derive, your precise position.
• It is used only to calculate how loudly nearby users hear you.
• It is never shown on the dashboard map and is never displayed to other users as a location. Other users receive only a volume level.
• Because volume varies with distance, another user may be able to infer that you are somewhere within radio range (about six miles) of them. If that is not acceptable to you, leave this setting off.
• We do not store a location history. Your most recent approximate position is held temporarily while you are connected and is discarded shortly after you disconnect.
• We do not sell it, use it for advertising, or share it with third parties.

Granting your browser's location permission does not by itself enable this — the in-app setting must also be on. You can revoke the permission at any time in your browser or device settings, and you can switch the setting off in the app without changing any browser permission.

2. How We Use Your Information

We use collected information to:

• Provide and operate the Channel 19 Service
• Authenticate users and manage accounts
• Enable live voice communication
• Determine who can hear you, and how loudly, on proximity-based channels
• Manage subscriptions and access control
• Improve performance, stability, and features
• Monitor abuse, cheating, or misuse of the Service
• Respond to support requests
• Comply with legal obligations

We do not sell your personal data.

3. How We Share Information

We only share your information in limited circumstances:

3.1 Service Providers

We may share information with trusted third parties that help us operate Channel 19, such as:

• Hosting and infrastructure providers
• Voice and networking providers
• Payment processors
• Analytics and monitoring services

These providers may only use your data to perform services on our behalf.

3.2 Legal Requirements

We may disclose information if required by law, regulation, court order, or government request.

3.3 Business Transfers

If Channel 19 is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Discord & Third-Party Integrations

Channel 19 may integrate with third-party platforms such as Discord.

• Your use of those platforms is governed by their own privacy policies
• Channel 19 is not responsible for third-party data practices

5. Data Retention

We retain personal information only as long as necessary to:

• Provide the Service
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

You may request deletion of your account and associated data at any time.

6. Security

We use reasonable technical and organizational measures to protect your information, including:

• Encrypted connections
• Secure authentication practices
• Restricted internal access

No system is completely secure, but we take data protection seriously.

7. Children's Privacy

Channel 19 is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing

To exercise these rights, contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

• Changes will be posted on this page
• The "Last updated" date will reflect the latest revision
• Continued use of the Service constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: support@channel19cb.com

Website: https://channel19cb.com